We're introducing the ability to choose how you view work items (issues) in your Queues in Jira Service Management. Providing more flexibility to support how your team likes to track and manage their work, this upgrade means there are now three ways to view each of your queues: as a list, a board, or a calendar.

The current default view of your queues will be renamed to 'list view' and will become just one of the ways you can view the work items in each queue. You can have different views on each queue and any views that you add will appear as tabs, allowing you to easily switch between the different views.

You need to be a Jira or project admin to add or remove views from your queues.

Add a view to a queue

From your service project, go to Queues and select the queue to which you'd like to add a view.
From your queue, select the Add to navigation button. You'll find it in the tab bar between the queue name and the search bar.
Choose the view you would like to add, then select Add to navigation.

Once you've added multiple views to a queue, you can use the tabs to quickly switch between them.

Remove a view from your queue

From your service project, go to Queues, then select the queue from which you'd like to remove a view.
From your queue's tab bar, hover on the view you would like to remove, then select Tab options next to the view name.
Select Remove. You can add the view again at any time.
In the Tab options menu, you'll also have the option to edit the name of each view and change its position on the tab bar.

Customize the settings for each queue's views

The ability to customize each view for each queue can be managed from Queue setttings.

From your service project, select the More actions menu next to Queues, then select Queue settings.
In the Actions column, select Edit queue to access the settings for that queue.
Here you can access the general settings for your queue, along with the specific settings for the list, board, and calendar views if you have added those views to the queue.